Customer Care
Privacy Policy
Effective Date: __________________
At Jaelle Balloons ("Company," "we," "our," or "us"), your privacy is important to us. This Privacy Policy explains how we collect, use, protect, and share your information when you visit our website, request a quote, book our services, or purchase products.
By using our website, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following information:
Personal Information — when you contact us, request a quote, or place an order, we may collect:
- Full Name
- Email Address
- Phone Number
- Billing Address
- Delivery or Event Address
- Payment Information (processed securely through our payment providers)
- Event Details
- Special Requests
Automatically Collected Information — when you visit our website:
- IP Address
- Browser Type
- Device Information
- Operating System
- Pages Visited
- Date and Time of Visit
- Referring Website
- Website Usage Data
2. How We Use Your Information
We use your information to:
- Process orders and bookings
- Respond to inquiries
- Provide customer support
- Schedule deliveries and installations
- Process payments
- Send order confirmations and invoices
- Improve our website and services
- Personalize your experience
- Send promotional emails (only if you have subscribed)
- Comply with legal obligations
3. Payment Information
All online payments are processed through trusted third-party payment providers.
Jaelle Balloons does not store or have access to your complete credit or debit card information.
4. Email Marketing
If you subscribe to our mailing list, we may occasionally send:
- Promotions
- Special Offers
- New Services
- Event Inspiration
- Holiday Collections
- Company Updates
You may unsubscribe at any time by clicking the Unsubscribe link included in our emails.
5. Information Sharing
We value your privacy. We do not sell, rent, or trade your personal information.
We may share information only with trusted service providers necessary to operate our business, including:
- Payment processors
- Shipping providers
- Website hosting providers
- Email marketing platforms
- Analytics providers
These companies are required to keep your information secure.
6. Cookies & Analytics
Our website uses cookies and analytics tools to:
- Improve website performance
- Remember your preferences
- Measure website traffic
- Understand visitor behavior
- Improve the customer experience
For more information, please review our Cookie Policy.
7. Data Security
We use commercially reasonable safeguards to help protect your personal information against unauthorized access, disclosure, alteration, or destruction.
Although we strive to protect your information, no method of internet transmission or electronic storage is completely secure.
8. Your Privacy Rights
Depending on your location, you may have the right to:
- Request access to your personal information
- Request corrections
- Request deletion of your information
- Withdraw consent where applicable
- Opt out of marketing communications
To exercise these rights, please contact us using the information below.
9. Children's Privacy
Our website is not directed toward children under the age of 13.
We do not knowingly collect personal information from children under 13 years old.
If you believe a child has provided personal information, please contact us so we may remove it.
10. Third-Party Websites
Our website may contain links to third-party websites.
We are not responsible for the privacy practices or content of those websites.
We encourage you to review their privacy policies before providing personal information.
11. Changes to This Privacy Policy
We may update this Privacy Policy periodically.
Any changes will become effective immediately upon posting to our website.
We encourage visitors to review this page regularly.
Contact Us
Jaelle Balloons
Website: www.jaelleballoons.com
Email: jdade@jaelleballoons.com
Phone: 516-323-7217