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Customer Care

Same-Day Pickup Policy

If you choose Local Pickup during checkout, we'll notify you as soon as your order is ready.

Pickup Policy

  • You will receive an email confirming that your order is ready for pickup.
  • Please wait for this confirmation before arriving, as orders cannot be released until they are fully prepared.
  • Bring a copy of your order confirmation or a valid photo ID when picking up your order.
  • Orders should be picked up during the scheduled pickup time provided in your confirmation email.

If you are unable to pick up your order as scheduled, please contact us as soon as possible so we can make alternative arrangements.

Contact Us

Jaelle Balloons

Website: www.jaelleballoons.com

Email: jdade@jaelleballoons.com

Phone: 516-323-7217